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Digital Support Training for Carers

Helping Staff Support People with Everyday Technology

Practical training for carers, support workers and community staff who want to provide patient, respectful and safe digital support.

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Participants do not need to be IT experts. They will learn practical methods for helping learners build confidence and complete everyday technology tasks more independently.

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Classroom Interaction

Who Is This Training For?

Who Is This Training For?

Digital Support Training for Carers is suitable for organisations whose staff or volunteers help learners use everyday technology.


Carers and Support Workers

Build practical skills for providing patient digital support as part of everyday care.


Community Staff and Volunteers

Learn how to guide learners through common technology tasks without taking over.

Disability and Support Services

Develop flexible support approaches that respect different abilities, needs and learning preferences.

Community and Neighbourhood Organisations

Build the confidence of staff and volunteers who regularly respond to technology questions.

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What Participants Will Learn

By completing the program, participants will learn how to:

  • Recognise barriers that can affect a learner’s confidence with technology.

  • Provide patient digital support without taking over.

  • Break everyday technology tasks into manageable steps.

  • Use the DMN Five-Step Digital Support Method.

  • Protect privacy and personal information.

  • Recognise professional boundaries and know when to pause or refer.

  • Consider accessibility and individual learning needs.

  • Plan and deliver a simple digital support session.

  • Use the Be Connected website as an additional learning resource.

Program Structure
 

The complete program is delivered over two practical half-day sessions, followed by a separate follow-up session approximately one month later.

Day 1 — Foundations of Digital Support
 

Participants explore how to begin with the learner, provide support without taking over, build confidence, protect privacy and apply the DMN Five-Step Digital Support Method.
 

Duration: 4 hours

Day 2 — Putting Digital Support Into Practice
 

Participants explore accessibility, plan a simple support session, use the Be Connected website and practise their digital support skills through realistic activities.
 

Duration: 4 hours

Follow-Up Session
 

Participants reconnect to discuss their experiences, reflect on what worked and identify any further support or development required.
 

Timing: Approximately one month after Day 2

What Is Included?
 

Each participant receives:
 

  • Two four-hour, trainer-led practical sessions.

  • A Day 1 Participant Workbook.

  • A Day 2 Participant Workbook.

  • Group discussions and realistic workplace scenarios.

  • Practical activities using their own device.

  • Guided exploration of the Be Connected learning website.

  • A follow-up session approximately one month later.

  • A Digital Mentor Network Certificate of Completion.
     

Participant numbers are kept manageable so everyone has opportunities to ask questions, participate in discussions and practise their skills.

Enquire About Training
 

Digital Support Training for Carers can be delivered for community organisations, care providers and disability support services.
 

Contact Julie to discuss your organisation’s needs, participant numbers and suitable training dates.

 

Enquire About Training
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