Frequently Asked Questions
If you are not sure how it works or whether this is right for you or a family member, these answers may help.
Do you come to my home?
Support is available through online sessions, community programs and selected local support options. Contact Julie to discuss the most suitable option for your location and needs.
Can family members attend?
Absolutely. Family members are more than welcome to attend sessions, especially at the beginning. We find it helpful to involve them in setting goals to ensure everyone feels supported.
What devices do you support?
We support a wide range of devices, including smartphones, tablets, and computers across both Apple and Android/Windows platforms. We can usually assist even if your device is a bit older.
Do I need any experience?
No prior experience is needed at all. We start exactly from wherever you are today, moving at a calm, patient pace that makes learning technology a stress-free experience.
Do you help with online banking?
Yes, we help you feel more confident with online banking basics. We focus entirely on safety and will never ask for your passwords or full card details during our sessions.
Can you help me avoid scams?
Online safety and scam awareness are core parts of our mentoring. We teach you how to spot and handle suspicious messages, calls, and websites so you can browse with peace of mind.
What areas do you service?
We currently provide support online Australia-wide and work with individuals and community organisations in the Bega Valley and surrounding regions. Contact Julie to discuss the best support option for your location.
How much does support cost?
Every person's needs are different. Contact Julie to discuss your goals and I'll recommend the most suitable support option for you.